I. General terms
1.1. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
1.2. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
1.3. Any new features or tools that are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
1.4. >Our store is built with WordPress. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
1.5. This website is operated by Starflix Dublin Ltd. Throughout the site, the terms “we,” “us,” and “our” refer to Starflix Dublin Ltd. Starflix Dublin Ltd offers this website, including all information, tools, and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
2. Online store terms
2.1. By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
2.2. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
2.3. A breach or violation of any of the Terms will result in an immediate termination of your Services.
3. General conditions
3.1. We reserve the right to refuse service to anyone for any reason at any time.
3.2. You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
3.3. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided without express written permission by us.
3.4. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
4. Completeness and timeliness of information
4.1. We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.
4.2. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
5. Price and service modifications
5.1. Prices for our products are subject to change without notice.
5.2. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
5.3. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.
6. Services or products
6.1. Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return policy.
6.2. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
6.3. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
6.4. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations or that any errors in the Service will be corrected.
7. Billing and account information
7.1. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
7.2. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
7.3. Our prices provided on the online store is a final product or service price and we will never ask nor require to pay any additional sums. We apply free shipping policy for all of our products meaning that you do not have to pay for product shipping. In case your national law requires to pay taxes of import, customs, added value or any other taxes, it is your legal responsibility to pay it.
7.4. For more detail, please review our Return policy.
8. External links
8.1. Certain content, products, and services available via our Service may include materials from third parties.
8.2. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites or for any other materials, products, or services of third parties.
8.3. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
9. Inaccuracies and errors
9.1. Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
9.2. We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.
10. Prohibited uses
10.1. In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
11.1. The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
11.2. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services or when you cease using our site.
11.3. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
12. Entire agreement
12.1. The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
12.2. These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
12.3. Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
13. Changes to terms of service
13.1. You can review the most current version of the Terms of Service at any time at this page.
13.2. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
14. Contact information
14.1. Questions about the Terms of Service should be sent to us at firstname.lastname@example.org.
II. Return policy
1.1. It’s is our privilege to stand behind our 60-day money-back guarantee on our matcha tea products and accessories. If for any reason you are dissatisfied with our products, we will fully refund your purchase price (minus shipping). We ask that you send the unused portion of the product to us, and we will immediately refund your purchase price once the items arrive back in our warehouse.
1.2. At samuraistea.com, our priority is to make our customers feel great and in return, spread our matcha mission. We will do everything we can to help ensure that you are 100% satisfied. That said, if you have any questions, please contact us at email@example.com.
1.3. Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange. Please do not send your purchase back to the manufacturer.
1.4. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and include a receipt or proof of purchase. Sale items are not eligible for return; only regularly priced items may be refunded.
2. Shipping of return
2.1. To return your product, mail it to: Teppei Ohata, Yamasan Co., Ltd., 67 Uji-ichiban, Uji, Uji-shi, Kyoto.
2.2. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are shipping an item over 75EUR, you should consider using a trackable shipping service or purchasing shipping insurance; we do not guarantee that we will receive your returned item.
3.1. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within seven days. If there is nothing wrong with the product, and you simply want to return it, we will charge a 15% restocking fee.
3.2. If you haven’t received a refund yet, check with your credit card or bank to see if there is a refund waiting to be posted. If you still have not received your refund yet and it has been longer than 30 days, contact us at firstname.lastname@example.org.
4. Items received as gifts
4.1. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
4.2. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he/she will find out about your return.
5.1. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send the defective or damaged item to: Teppei Ohata, Yamasan Co., Ltd., 67 Uji-ichiban, Uji, Uji-shi, Kyoto.
6. Shipping of exchange
6.1. To exchange your product, mail it to: Teppei Ohata, Yamasan Co., Ltd., 67 Uji-ichiban, Uji, Uji-shi, Kyoto.
6.2. You will be responsible for paying for your own shipping costs for exchanging your item. Shipping costs are non-refundable. If you are shipping an item over 75EUR, you should consider using a trackable shipping service or purchasing shipping insurance; we do not guarantee that we will receive your returned item.
6.3. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
7. Item lost or stolen
7.1. In the event that and item is lost or stolen during or after shipment, samuraistea.com is not responsible for replacing the order. If the items have been verified to have been delivered via tracking number samuraistea.com is not responsible for replacing said items. Unfortunately, there have been several instances where we replaced stolen items only to find out that these items have been delivered to the customers after all.