REFUND POLICY AND RETURNS
1.1. It’s is our privilege to stand behind our 60-day money-back guarantee on our matcha tea products and accessories. If for any reason you are dissatisfied with our products, we will fully refund your purchase price (minus shipping). We ask that you send the unused portion of the product to us, and we will immediately refund your purchase price once the items arrive back in our warehouse.
1.2. At samuraistea.com, our priority is to make our customers feel great and in return, spread our matcha mission. We will do everything we can to help ensure that you are 100% satisfied. That said, if you have any questions, please contact us at firstname.lastname@example.org.
1.3. Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange. Please do not send your purchase back to the manufacturer.
1.4. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and include a receipt or proof of purchase. Sale items are not eligible for return; only regularly priced items may be refunded.
2. Shipping of return
2.1. To return your product, mail it to: Teppei Ohata, Yamasan Co., Ltd., 67 Uji-ichiban, Uji, Uji-shi, Kyoto.
2.2. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are shipping an item over 75EUR, you should consider using a trackable shipping service or purchasing shipping insurance; we do not guarantee that we will receive your returned item.
3.1. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within seven days. If there is nothing wrong with the product, and you simply want to return it, we will charge a 15% restocking fee.
3.2. If you haven’t received a refund yet, check with your credit card or bank to see if there is a refund waiting to be posted. If you still have not received your refund yet and it has been longer than 30 days, contact us at email@example.com.
4. Items received as gifts
4.1. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
4.2. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he/she will find out about your return.
5.1. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send the defective or damaged item to: Teppei Ohata, Yamasan Co., Ltd., 67 Uji-ichiban, Uji, Uji-shi, Kyoto.
6. Shipping of exchange
6.1. To exchange your product, mail it to: Teppei Ohata, Yamasan Co., Ltd., 67 Uji-ichiban, Uji, Uji-shi, Kyoto.
6.2. You will be responsible for paying for your own shipping costs for exchanging your item. Shipping costs are non-refundable. If you are shipping an item over 75EUR, you should consider using a trackable shipping service or purchasing shipping insurance; we do not guarantee that we will receive your returned item.
6.3. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
7. Item lost or stolen
7.1. In the event that and item is lost or stolen during or after shipment, samuraistea.com is not responsible for replacing the order. If the items have been verified to have been delivered via tracking number samuraistea.com is not responsible for replacing said items. Unfortunately, there have been several instances where we replaced stolen items only to find out that these items have been delivered to the customers after all.